Never lose another job to a slow reply.
Every web form, email, missed-call alert and Checkatrade or Rightmove enquiry gets an instant email acknowledgement. Within minutes it's qualified and an AI-drafted reply, offering slots via your booking link, is sent to you. You approve with one tap and it goes out.
You pay for every enquiry. Most go cold before anyone replies.
You're under a sink, up a ladder or out on a viewing. The customer isn't waiting. They ring the next name on the list.
higher odds of qualifying a web lead when it was followed up within 5 minutes rather than 30 (US study, 2007).1
average reply time to a web enquiry across 2,241 US companies audited. 23% never replied at all (2011).2
of UK tradespeople surveyed (220+, 2022) said they believe they've lost work because they couldn't answer the phone.3
of callers sent to voicemail leave a message (US call-tracking platform data, 2024).4
Here's the maths: if 4 enquiries a month go cold and your average job is £300, that's £1,200 a month walking out of the door. And that's before the ad spend or directory fees you paid to get those enquiries.
How it works
We plug into the lead sources you already have. You don't need a new phone number, a new website or new software to learn.
Capture
A lead arrives by web form, email, missed call or directory/portal. Within seconds the customer gets a friendly "we've got your message" email.
Research & qualify
We check the job type, postcode against your area, urgency and fit, then score it Hot, Warm or Not a fit. Out-of-area enquiries and spam are flagged so they don't take up your time.
Draft & offer
We write a personalised reply in your tone, with your prices, offering slots via your booking link.
Approve & book
We email you the draft; you tap approve and it goes out. Routine replies can auto-send only after you sign off (Speed-to-Lead and Front Desk Autopilot). Follow-ups keep going until they book or say no.
Built for busy owner-run firms
Firms with 2–20 staff, where the owner still answers enquiries and there's no full-time office cover.
🔧 Plumbing, heating & HVAC
Boiler breakdowns, leaks, installs and servicing. We triage urgent jobs from planned work and offer the right slot.
⚡ Electricians
Faults, EICRs, consumer units, EV chargers and rewires. We ask the right questions up front so you quote once.
🏠 Letting & estate agents
Portal enquiries drafted into replies for your approval in minutes, evenings included. We qualify budget, move date, pets and position, then offer viewings.
Simple plans. No annual contract.
Every plan includes onboarding, custom reply templates in your tone, instant 24/7 email acknowledgements and a weekly review of your account.
AI-drafted replies, checked against your rules; you approve before anything is sent. Available on request: missed-call text-back by SMS (optional add-on, billed at cost, only with your written OK), live calendar sync and CRM sync.
Lead Rescue
Solo engineers and small teams getting started
- Up to 50 new leads / month
- Web forms, email & missed-call alerts
- Qualified reply drafted & sent to you for approval within 15 min, Mon–Sat 08:00–20:00
- You approve every reply by email (1 tap)
- Suggested times + your booking link
- 1 follow-up per lead
- Monthly 1-page report
Speed-to-Lead
Growing firms paying for leads
- Up to 150 new leads / month
- + Directory & portal leads (Checkatrade, Rightmove, Google, Facebook…)
- Qualified reply drafted & sent to you for approval within 5 min, 7 days 07:00–21:00
- Starts approve-every-reply; after your sign-off, standard replies auto-send and you approve quotes & unusual requests
- Slots via your booking link
- 3 follow-up touches over 7 days
- Weekly report + monthly 30-min review
Front Desk Autopilot
Multi-van firms and busy agencies
- Up to 300 new leads / month, up to 2 locations
- All channels (CRM sync on request)
- Qualified reply drafted & sent to you for approval within 5 min, 24/7
- Starts approve-every-reply; after your sign-off, approved automation for routine replies
- Customers book via your booking link
- 5 touches + monthly reactivation of old leads
- Weekly report + monthly strategy call
Extra leads £2 each, or move up a plan any time. Month-to-month with 30 days' notice. Prices are in pounds sterling and exclude VAT where applicable. Limited onboarding spots.
GUARANTEE
60-Day Booked-Appointments Guarantee
If we don't help you book at least 3 / 5 / 8 extra appointments (Lead Rescue / Speed-to-Lead / Autopilot) in your first 60 days, from leads that would otherwise have been missed or answered late, we refund your setup fee in full. We then keep working at no monthly charge until we hit the target, or you leave with no further charge.
Conditions: lead sources connected as agreed, approval requests answered within 2 business hours, diary/availability kept up to date, and at least 15 genuine leads in the 60 days. Appointments are counted in the shared lead log. Monthly fees already paid are not refunded. Full terms are in your proposal and our terms of service. We don't guarantee jobs won or revenue.
Speed promise: a qualified reply drafted and sent to you for one-tap approval within 15 / 5 / 5 minutes (in your plan's hours; 24/7 on Front Desk Autopilot); it goes out the moment you approve. On auto-send (only after your sign-off) it means sent. If we miss this on more than 5% of leads in a month (for reasons within our control), you get 25% off that month's fee.
Why not an answering service or a big platform?
Most options either take messages or hand you software to run yourself. We do the work.
| Answering service | AI call bot | Messaging platform | Us | |
|---|---|---|---|---|
| Handles web forms, email & portal leads | Rarely | No | Yes, you run it | ✓ Done for you |
| Qualifies & offers slots (via your booking link) | Takes a message | Sometimes | If you set it up | ✓ |
| Follow-ups until booked | No | No | If you set it up | ✓ |
| You approve before it's sent | n/a | No | Varies | ✓ Default on every plan |
| Pricing | Per call / minute | Per call | Often 12-month contract | Flat, month-to-month |
| Typical features of each category, based on providers' published pricing and product pages (checked Oct 2026). Individual providers vary. | ||||
Questions owners ask
Will customers know it's AI?
AI-drafted replies, checked against your rules; you approve before anything is sent, and replies go out in your business's name. Your account is reviewed weekly. Every client starts on approve-every-reply, and standard replies only go out automatically after your written sign-off (Speed-to-Lead and Front Desk Autopilot). We'll also give you a sentence to add to your own privacy notice.
Do I need a new phone number, website or software?
No. You forward your form notifications, enquiry emails and directory alerts to a dedicated intake address, and set up missed-call forwarding or voicemail-to-email (most phone systems do this for free). Replies offer slots via your existing booking link (Calendly, Google or Outlook booking page).
What is the free speed test?
With your OK, we send one small, genuine-style enquiry to your website and try your phone line once. We never book fake appointments or take emergency slots. We then send you a 1-page result: how long it took, what the customer saw, and the reply we would have sent within 5 minutes.
Do you answer phone calls live?
No. We focus on what happens after a missed call: the missed-call or voicemail alert becomes a qualified reply for you to approve, and a booking. An SMS text-back is an optional add-on, billed at cost. If you want live call answering, we can recommend partners.
How long does setup take?
Live within 5 working days. It starts with a 30-minute kickoff where we learn your services, area, prices, rules and tone. We test every channel before go-live, and you start on "approve everything" until you're comfortable.
What about GDPR?
We act as your data processor under a written data processing agreement. The DPA sets out where data is stored and for how long. We only use enquiry data to reply to and follow up with your customers, and we delete it on request or when you leave. We only contact enquirers who contacted you first. Our current list of sub-processors (the providers we use, and where they are) comes with the DPA.
What if I get more leads than my plan covers?
Every lead still gets answered. Extra leads cost £2 each, or you can move up a plan. You'll never get a surprise bill without a heads-up.
Can I cancel?
Yes. Plans are month-to-month with 30 days' notice. There's no annual contract, and the 60-day guarantee covers your setup fee (conditions above).
Find out how fast you really reply
Book a free 15-minute speed test. We'll measure your current response time and show you, using your own enquiry, what a 5-minute reply looks like.
Prefer email? hello@replysharp.com